In exercise of its powers under the Electric Power Sector Reform (EPSR) Act 2005, the Nigerian Electricity Regulatory Commission (NERC), set up the NERC Forum in the operational area of the DisCos, to further strengthen its complaints resolution mechanism. The forum is charged by the commission to address customers’ complaints affecting electricity consumers.
According to NERC rules, consumers should direct their complaints first to the Customer Complaints Unit (CCUs) of the DisCo providing service in their area. Customers who are dissatisfied with the resolution of their complaints by the DisCos can exercise their right to appeal to the NERC Forum office nearest to them for resolution. Below are the locations of NERC Forum offices in Nigeria:
ABAKALIKI FORUM OFFICE: No. 3 Ezekuna Crescent, Off Nsugbe Street,
Abakaliki, Ebonyi State. Telephone No: 09037808590
Email address: abakalikiforum@nerc.gov.ng
ABUJA FORUM OFFICE No.14, Road 131, Gwarinpa, Abuja. Telephone No: 08146862225
Email address: abujaforum@nerc.gov.ng
ASABA FORUM OFFICE Dennis Osadebe Way, After Asaba Scan Center,
Beside Mobil Filling Station, Opposite NNPC Filling Station,
Asaba Delta State
Telephone No: 09062277247 Email address: asabaforum@nerc.gov.ng
AWKA FORUM OFFICE Plot 80, Aroma Junction Layout,
Awka – Onitsha Express,
Opposite CBN, Awka, Anambra State. Telephone: 09037808594
Email: awkaforum@nerc.gov.ng
BAUCHI FORUM OFFICE No 37 old Jos Road, GRA, Bauchi, Bauchi State Telephone No: 09062924607 Email address: bauchiforum@nerc.gov.ng
BENIN FORUM OFFICE No. 34, Akpakpava Street, Benin City, Edo State.
Telephone No: 09037808592
Email address: beninforum@nerc.gov.ng
BIRNIN KEBBI FORUM OFFICE No 8 Ahmadu Bello Way
Opp. Kebbi State Government House, Birnin Kebbi, Jebbi State Telephone 09062863161 Email Address: birninkebbiforum@nerc.gov.ng
CALABAR FORUM OFFICE Plot 109, MCC Road by Ibok Street, Calabar, Cross River State Telephone: 09062863165 Email address: calabarforum@nerc.gov.ng
EKO FORUM OFFICE No 61 Odunlami Street, Off Marina, Lagos Island
Lagos State.
Telephone No: 08106807261
Email address: ekoforum@nerc.gov.ng
ENUGU FORUM OFFICE John Anichukwu Close
Plot 7 Mkpokiti Pocket Layout
Ogui New Layout Enugu
Enugu State. Telephone No: 08146862230 Email address: enuguforum@nerc.gov.ng
GOMBE FORUM OFFICE Government Layout GDP/2, Along Ministry of Education Road,
Gombe, Gombe State.
Telephone: 08140440079
Email address: gombeforum@nerc.gov.ng
GUSAU FORUM OFFICE No 2 Canteen Daji, J.B. Yakubu Road
Gusau, Zamfara State
Email Address: gusauforum@ nerc.gov.ng
IBADAN FORUM OFFICE Jibowu Street, Opposite Magara Police Station, Iyaganku G.R.A., Ibadan. Oyo State.
Telephone No: 08146862252
Email address: ibadanforum@nerc.gov.ng
IKEJA FORUM OFFICE Novel House, Plot 3, Block J, Otunba Jobifele Way
Alausa CDA, Ikeja, Lagos State
Telephone No: 08106807298
Email address: ikejaforum@nerc.gov.ng
ILORIN FORUM OFFICE No 30 Stadium Road, Off Taiwo Road
Ilorin, Kwara State
Telephone No: 09062924603 Email address: ilorinforum@nerc.gov.ng
JIGAWA FORUM OFFICE Dutse GRA, Dutse, Jigawa State
Telephone: 07031704827
Email: jigawaforum@nerc.gov.ng
JOS FORUM OFFICE No. 5a Rayfield Road, Jos, Plateau State
Telephone No: 09037808597
Email address: josforum@nerc.gov.ng
KADUNA FORUM OFFICE Wema Bank Building
No.13.Bida Road by the high court
Kaduna State
Telephone No: 08106807299
Email address: kadunaforum@nerc.gov.ng
KANO FORUM OFFICE No.2, Miller Road, Bompai, Nassarawa G.R.A, Kano,
Kano State.
Telephone No: 08146862222
Email address: kanoforum@nercng.org
KATSINA FORUM OFFICE No. 7 Abuja Crescent, Off Hassan Usman Katsina Road,
Katsina, Katsina State.
Telephone: 07031704821
Email: katsinaforum@nerc.gov.ng
LAFIA FORUM OFFICE Nacwkye Street, Opposite Zenith International School
Off Shendam Road, Lafia, Nassarawa State
Telephone No: 09062924601 Email address: lafiaforum@nerc.gov.ng
LOKOJA FORUM OFFICE Hassan Katsina Road
Opposite State Civil Service Commission
Zone 8, Police Headquaters, Lokoja, Kogi State
Telephone No: 09062924601 Email address: lokojaforum@nerc.gov.ng
MAKURDI FORUM OFFICE Hepzibah Plaza, Atom Kpera Road,
Opposite Makurdi International School,
Makurdi, Benue State Telephone No: 09062277249
Email: makurdiforum@nerc.gov.ng
OSOGBO FORUM OFFICE No.51 Isiaka Adeleke Way
Along Okefia-Alkuwuodo Road
Osogbo, Osun State
Telephone No: 09062277249 Email address: osogboforum@nerc.gov.ng
OWERRI FORUM OFFICE No. 1 C.B Anyanwu Road, Housing Area B,
Exclusive Garden by Achike Udenwa Estate Owerri, Imo State Telephone No: 090622707245
Email: owerriforum@nerc.gov.ng
PORT HARCOURT FORUM OFFICE No.15 Okuru Road, Off Peter Odili road
Adjacent Golf Estate, Off Ordinance Road
Port Harcourt, Rivers State Telephone No: 08146862223
Email address: phforum@nerc.gov.ng
SOKOTO FORUM OFFICE No. 1 Garba Duba Road, Sokoto, Sokoto State Telephone: 09062863157
Email Address: sokotoforum@nerc.gov.ng
UMUAHIA FORUM OFFICE House No. 2, Adelabu Street
Amaokwe Housing Estate, Umuahia Ibeku, Abia State Telephone No: 09062277251
Email address: umuahiaforum@nerc.gov.ng
UYO FORUM OFFICE No. 63 Osongama Road,
Off Oron/Uyo Airport Road, Uyo, Akwa Ibom State
Email Address: uyoforum@nerc.gov.ng
YOLA FORUM OFFICE No. 5 Nguroje Street, Karewa Extention, Jimeta/Yola,
Adamawa State.
Telephone No: 09037808535
Email address: yolaforum@nerc.gov.ng