Billboards That Track Consumers Raise Privacy Concerns in the United States

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Senator Al Franken, raises privacy concerns

The next time you see a billboard on the side of the road, it may also be scanning you.

A geolocation-tracking feature on billboards owned by Clear Channel Outdoor gives the company new ways to target advertising and measure its effectiveness. The service has caught the eye of privacy advocates, who worry that the so-called Radar tracker will be able to collect massive amounts of information from smartphones in cars driving past.
Radar will collect mobile data from three Clear Channel partners, including AT&T. “When you pull all of that together, you have lots of granular information” about a person, said Jeffrey Chester, executive director of digital privacy group the Center for Digital Democracy. “There are serious privacy issues here.”

A Clear Channel Outdoors digital billboard near M&T Bank Stadium in Baltimore, Maryland, celebrates the career of Baltimore Raven Ray Lewis before his retirement in early 2013. Credit: Clear Channel Outdoor
A Clear Channel Outdoors digital billboard near M&T Bank Stadium in Baltimore, Maryland, celebrates the career of Baltimore Raven Ray Lewis before his retirement in early 2013. Credit: Clear Channel Outdoor

But Clear Channel Outdoor receives aggregated and anonymous data from its partners, not personal information, said Jason King, vice president of corporate communications at the company. The company launched the service in 11 markets some days ago.
“The billboards do not have eyes, nor do they have any technology or cameras to see you,” he said by email. “There is absolutely no exchange of consumer personal information among Clear Channel Outdoor, its advertisers or the third party data providers. The consumer data lives with the data providers.”
But the company could use aggregated data to build detailed profiles of individual smartphone users, Chester said.
Using the data from its partners, the billboard company can build a “real complex picture of an individual,” Chester said. The service is one part of “an increasingly personal commercial surveillance system that tracks you on the street.”
Clear Channel Outdoor, a subsidiary of media giant iHeartRadio, owns billboards in more than 35 U.S. markets, including New York City, Philadelphia, Los Angeles, San Francisco and Washington, D.C.
The company’s launch of Radar caught the attention of U.S. Senator Al Franken, a Minnesota Democrat who’s raised questions about the privacy implications of geolocation tracking.
“When done appropriately, targeted advertising may provide consumer benefits, but we must ensure that Americans’ very sensitive information, including their location data, is protected,” Franken writes in a letter to Clear Channel Outdoor Americas CEO Scott Wells.
“Given the sensitive nature of location data, all parties involved in Clear Channel’s Radar service should provide clear and comprehensive privacy policies and should disclose detailed information about their data-sharing relationships with other companies,” Franken adds. “Unfortunately, as currently written, Clear Channel’s privacy policy, which appears to apply to all of its products and services, leaves consumers largely in the dark.”
Franken is asking the company to answer a host of questions, including ones about the anonymization process.
“At what stage are the data aggregated and anonymized?” he asks. “Is the information Clear Channel receives from mobile services already anonymized and aggregated or is Clear Channel responsible for making the data anonymous?”
The lawmaker also is asking Clear Channel to elaborate on its privacy policy, which says it may share customers’ personal information with third parties, and with affiliates for “business and operational purposes.”
“How does Clear Channel define “business and operational purposes”? Can you provide a list of all outside parties with whom Clear Channel may share personal information collected for the operation of Radar?” he asks.
Franken is requesting answers by March 30.
To King, however, the concerns about are unfounded. “Only the data providers, who have direct relationships with their own consumers, have access to a customer’s personal information,” he added.
Before providing the data to Clear Channel, the data providers categorize their consumers into anonymous groups such as soccer moms or NBA fans, and advertisers want to target these aggregated groups of anonymous consumers, King said.
With at least one of the company’s partners, smartphone owners opt into location mapping, and in other cases, customers have the ability to opt out, King said.
Clear Channel has no ability to determine personal information such as the age and gender of people who see its billboards, King added. “The data providers can inform us by sharing, for example, that I-95 in Florida has a high percentage of young families travelling to Disney World,” he said. “And some of these travel paths may run contrary to where an advertiser might think these groups congregate or pass.”

Sources: IDG News Service; mediapost.com

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